Continuing student access after renewing your subscription

If you have renewed your subscription, you will need to update your student accounts to the new subscription to continue their access.

Subscription managers can update the student accounts by clicking on the menu heading Useful links within their dashboard, selecting the link to User Management area and follow either of these steps:

• Update by teaching group - Use the Filter by teaching group (underneath Choose student accounts to update) to locate your teaching group and then click Choose student accounts to update.
• Update by student account - Click on Choose student accounts to update and either tick the box next to the word update to update all of the accounts or tick the box alongside selected students. Scroll down to the bottom of the list and click update selected students. 

There is also an option for subscription managers to delete student accounts by clicking on the menu heading Useful links within their dashboard, selecting the link to the User Management area, choosing the relevant subscription type and selecting Choose student accounts to delete.  Select the relevant boxes next to the student accounts and click delete selected students.  You will be prompted to confirm you would like to delete the account.  

You can continue to use the teaching groups previously created or you can create new teaching groups.  If you continue to use existing teaching groups please ensure the group name, courses attached and tutor accounts attached to the group are correct.  Please also check that students are in the relevant groups in case they have recently moved classes.